ck366 Privacy Policy

This Privacy Policy ("Policy") describes how ck366 ("we", "us", or "our") collects, processes, stores, and protects personal information about users ("you" or "your") of the ck366 website and all associated services, including cricket betting, live casino, slots, crash games, and payment services (collectively, the "Platform"). ck366 is committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with the terms of this Policy, please do not use the Platform.

Information We Collect

ck366 collects personal information through three primary channels: information you provide directly when using the Platform, information generated automatically by your device and browser, and information received from trusted third-party service providers used in the operation of the Platform.

Information You Provide Directly

• Registration details: full name, date of birth, mobile number, email address, and username selected at account creation.
• Identity verification (KYC) documents: government-issued ID (National ID card, passport, or driving licence), proof of address, and payment method verification documents.
• Financial information: transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g. mobile wallet numbers for bKash, Nagad, or Rocket), and account balance history.
• Support communications: messages, chat transcripts, and complaint records submitted through our support channels.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system version, browser type and version, screen resolution, and device language settings.
• Usage data: pages visited, game sessions played, bet history, session start and end times, and navigation patterns within the Platform.
• Cookies and similar tracking technologies: session identifiers, preference cookies, and analytics identifiers. See Section 5 for full details on our cookie practices.

Information From Third Parties

• Payment processors: transaction confirmation data and fraud-screening results received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks.
• Identity verification partners: KYC check results confirming age, identity, and document authenticity, as required to comply with responsible gaming and anti-fraud obligations.
• Game providers: gameplay data, spin results, and session records provided by licensed game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) whose games are integrated into the Platform.

How We Use Your Information

ck366 uses the personal information collected for the following purposes. We process your data only to the extent necessary for each stated purpose and do not use your information for unrelated commercial activities without your explicit consent:

• Account management and service delivery: to create and maintain your ck366 account, verify your identity, process deposits and withdrawals, and deliver the betting and gaming services you request.
• Security and fraud prevention: to monitor for suspicious activity, detect and prevent account fraud, identify multi-accounting, investigate potential policy violations, and protect the integrity of the Platform.
• Regulatory compliance: to fulfil our Know Your Customer (KYC), Anti-Money Laundering (AML), and responsible gaming obligations, including age verification and self-exclusion management.
• Customer support: to respond to your enquiries, process complaints, resolve disputes, and communicate updates relevant to your account.
• Service improvement and analytics: to analyse usage patterns, identify technical issues, optimise Platform performance, and develop new features that better serve Bangladeshi players.
• Personalised communications: to send you promotional offers, bonus notifications, and Platform updates that are relevant to your activity — you may opt out of marketing communications at any time by contacting support.

Legal Basis for Processing

ck366 processes personal data only where a valid legal basis exists. The legal bases we rely upon are:

• Contractual necessity: processing required to fulfil the user agreement between you and ck366, including account creation, transaction processing, and service delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification mandates, and responsible gaming obligations.
• Legitimate interests: processing conducted for fraud detection, Platform security, service improvement, and analytics, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: processing for personalised marketing communications and non-essential cookies, where you have provided explicit and freely given consent. You may withdraw consent at any time without penalty.

Sharing Your Information

ck366 does not sell, rent, or trade personal data. We share your information only with carefully selected third parties where sharing is strictly necessary for the operation of the Platform or required by law:

• Payment processors: financial transaction data (amount, method, timestamp) is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: KYC document data is transmitted to our verification partner to confirm age and identity. Verification results are returned to ck366; the raw documents are processed by the partner under strict data handling agreements.
• Game providers: your account identifier and session data are shared with integrated game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) to enable game sessions. These providers do not receive your full personal profile — only the minimum data required to operate the game session.
• Law enforcement and regulators: where required by applicable law, court order, or regulatory authority, ck366 may disclose personal data to law enforcement agencies or regulatory bodies. We will notify you of such disclosures where legally permitted to do so.

All third parties with whom ck366 shares personal data are required to implement appropriate technical and organisational security measures and to use the data only for the purposes for which it was shared. ck366 maintains written data processing agreements with all third-party processors.

Cookies & Tracking Technologies

ck366 uses cookies and similar tracking technologies to operate core Platform functionality, remember your preferences, and analyse how the Platform is used. A cookie is a small text file stored on your device by your browser. We use the following categories of cookies:

Cookie Categories

• Strictly necessary cookies: required for the Platform to function correctly — including session authentication, maintaining your logged-in state, and processing transactions. These cannot be disabled without breaking core site functionality.
• Functional cookies: used to remember your preferences such as language selection and display settings, so that you do not need to reconfigure these choices each visit.
• Analytics cookies: collect anonymised data about how visitors navigate the Platform — including which pages receive the most traffic, average session lengths, and most-played game categories. This data helps us improve the Platform experience for all players .

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality. Disabling analytics or functional cookies will not prevent you from using the Platform but may reduce the quality of your experience. For more information on managing cookies in popular mobile browsers used in Bangladesh, refer to your browser's help documentation.

Data Retention

ck366 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Active account data is retained for the life of your account. Upon account closure, personal data is retained for a minimum of 5 years to satisfy anti-money laundering and regulatory record-keeping requirements. Financial transaction records are retained for a minimum of 7 years. Support communications and complaint records are retained for 3 years from the date of the last interaction. KYC documents are retained for 5 years from the date of account closure or the completion of the relevant verification process, whichever is later. Analytics data is anonymised and retained indefinitely in aggregate form.

Data Security

ck366 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include: SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data stored at rest; access controls limiting data access to authorised personnel only; regular security audits and penetration testing; and two-factor authentication options for user accounts.

Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ck366 will notify affected users without undue delay and will take immediate steps to contain and remediate the breach. If you suspect your account has been compromised, contact [email protected] immediately.

Your Privacy Rights

As a user of ck366, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days:

• Right to access: you may request a copy of all personal data ck366 holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restriction: you may request that processing of your personal data be restricted in certain circumstances — for example, while a rectification request is being investigated.
• Right to object: you have the right to object to processing based on legitimate interests — in particular, direct marketing. Where you object to marketing, we will cease processing your data for that purpose immediately.

ck366 will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not affect your ability to use the Platform, subject to any limitations that arise from legal retention requirements.

Children's Privacy

The ck366 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 has registered an account or provided personal data to ck366, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete the relevant account and all associated personal data without retention.

Third-Party Links

The ck366 Platform may reference third-party brands such as payment providers (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming). ck366 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you use in connection with ck366. This Privacy Policy applies solely to data processed by ck366 in the operation of its own Platform.

Changes to This Privacy Policy

ck366 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform services. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page. Where a change significantly affects your rights or the way we handle your personal data, we will make reasonable efforts to notify active users via in-platform notification.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how ck366 protects your personal data.

Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the ck366 privacy team. We are committed to resolving all privacy enquiries promptly and transparently.